Project Objective

The goal of the 2026 MediaLabs B2C Revamp is to build a more organized, scalable, and valuable creator experience.

As MediaLabs continues to grow, our B2C fulfillment must improve alongside it. We need stronger systems, clearer expectations, faster support, better education, and a flawless onboarding process so every creator receives what we promise.

The revamp will focus on three core areas:

1. Systems and operational efficiency
2. Creator onboarding and support
3. Education, coaching, and creator results

Immediate Improvements

• ALL Calls RECORDED and posted ✅
• Ethan (Check DMs DAILY) ✅
• Rep that CLOSES creator checks in 2 days,14 days, 30 days ✅
• More structured coaching calls ✅
• Stop using violation help as a selling point to MediaLabs

Phase 1: Fix Immediate Fulfillment Bottlenecks

• [ ] MediaLabs Coach Ticket System (STEP 1) (IN PROGRESS)

Current Problem

Video reviews are taking too long, requests are unorganized, and creators do not always know whether their videos have been seen or assigned to a coach.